*All prescription orders must be reviewed by one of our medical providers prior to processing and shipping. This may cause delays to the standard shipping times listed below.
In addition, if phone numbers, emails or addresses are entered incorrectly, this could cause a further delay. Thank you for your understanding, quality service and patient care are our utmost priorities.
We cannot guarantee packages will arrive within the given timeframe. If your package has not arrived when expected, we recommend you contact the United States Postal Service as we do not have control of the package once it has been securely given to them for shipment.
Please expect longer shipping times during promotions and during the month of December, when the volume of mail handled by the USPS is significantly higher and may affect delivery time. We also recommend having items delivered to an indoor location or one where mail will be collected promptly, as extreme cold can damage products.
Our shipping rates are based on product weight and the location we are shipping to. All orders over $99 ship for free.
To calculate your shipping rates, simply add the products to your Shopping Cart and type your city and zip code into the Estimate Shipping and Tax Calculator.
We’ll notify you via email if an item from your order is out-of-stock. Any out-of-stock items will ship separately once they become available, typically within 10 business days. There are no additional shipping charges. If you have questions, please contact Customer Support.
If you are not satisfied with any products you have purchased at SkinSolutions.MD (excluding prescription products), you must contact us within 14 days of your shipment receipt date to get authorization to return your item. For a full refund of purchase price, items must be in their original unopened, unused and undamaged packaging. If the product has been opened, used, or damaged you will be charged a 50% restocking fee. You are responsible for the return shipping fees and must include tracking information.
Unfortunately, we are unable to authorize the refund or return of prescription strength products as mandated by federal law.
Latisse: If you have any issues or concerns with the quality of the specific Latisse kit you purchased, you may contact Allergan directly at their customer service line: 1-800-377-7790 (follow the prompts for the correct options). They will direct you to their Adverse Event Line for Latisse and may be able to authorize a replacement kit for you. Replacement kits may incur shipping charges.
Upneeq: To report side effects or product complaints, please contact RVL Pharmaceuticals at 1-877-482-3788. If you have any questions or concerns regarding this product, please contact our customer support team at: [email protected] and we will be happy to assist with connecting you to one of our medical providers.
ObagiRx: Please contact Obagi directly for customer complaints or side effects. Their Customer Service Representatives are available to assist you Monday through Friday, from 7am – 4pm PST at 1-800-636-7546.
13280 Evening Creek Dr S
San Diego, CA 92128