As part of our commitment to you, all SkinSolutions.MD™ skin care purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any products you have purchased at SkinSolutions.MD (exceptions apply), you must contact us for an RMA number (Return Merchandise Authorization) within 14 days of your shipment receipt date prior to sending the items or we will be unable to accept the return. For a full refund, items must be in their original unopened, unused and undamaged packaging. If the product has been opened, used, or damaged you may return it for a 50% restocking fee. Customers are responsible for the return shipping fees and must include tracking information.  

Returns on Clarisonic will only be accepted if packaging is completely unopened, including the plastic wrap. Clarisonic offers their own 90 day money back guarantee and warranty program. You can contact Clarisonic directly and register your device at

Unfortunately, we do not accept returns on Latisse as it is a prescription product, and under federal law, cannot be returned for any reason. If you have any issues or concerns with the quality of the specific Latisse kit you purchased, you may contact Allergan directly at their customer service line: 1.800-377-7790 (follow the prompts for the correct options). They will direct you to the Adverse Event Line for Latisse. They may be able to authorize a replacement kit for you. Replacement kits will incur shipping charges. 

Send your returns to: 
13280 Evening Creek Dr S
San Diego, CA 92128

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