LATISSE

Everything you need to know about Latisse

WHAT IS LATISSE?

Latisse (bimatoprost 0.03%) is the only name-brand FDA-approved treatment for growing thicker, longer, darker eyelashes.

HOW DO I USE IT?

Latisse is simple to apply and takes only a minute a day! At How to Use Latisse, you’ll find instructions and tips.

HOW CAN I TELL THAT I'M BUYING AUTHENTIC LATISSE?

Each Latisse kit arrives at your door factory-sealed by its manufacturer, Allergan. The bottom of the box is marked with a lot number and expiration date that matches the information on the bottle.

WHY DOES IT LOOK LIKE THE LATISSE 3ML AND 5ML ARE THE SAME SIZE?

This is a really common question! The 3ml and 5ml bottles are close in size because 5mL of liquid doesn't take up much more space than 3mL. However, they do have different volumes of liquid in them. A 5mL bottle contains about a teaspoon of liquid, which is only about 1/3 of a teaspoon more than 3mL. A little goes a very, very long way with Latisse.

WILL USING LATISSE CHANGE THE COLOR OF MY EYES?

This is a common misunderstanding of a rare side effect. In clinical trials of people using Lumigan (the version of Latisse used to treat glaucoma) dropped directly into the eye, less than 1-2% of patients experienced a side effect that darkened the brown areas around their pupils, making their eyes appear more brownish. Because Latisse is applied only to the lid, it’s extremely unlikely to affect your iris. However, it still has to be reported as a possible side effect.

CAN I USE LATISSE TO MAKE MY EYEBROWS GROW TOO?

Hair will grow anywhere that Latisse is regularly applied, which is why it’s important to blot any excess and not let it drip! However, it’s only FDA-approved for eyelash growth. Physicians can legally prescribe it for eyebrow growth as an off-label use, if they think it’s appropriate.

CAN I USE LATISSE ON MY HEAD?

Although Latisse will grow some hair wherever it’s applied, it would be extremely expensive and wouldn’t have guaranteed results, especially where the hair follicle is no longer producing hair. Allergan, Latisse’s manufacturer, conducted a clinical trial in 2011 to test Latisse as a treatment for male pattern baldness and concluded that it was not effective enough.

WHAT ARE THE SIDE EFFECTS OF USING LATISSE?

The most common, and reversible, side effects of Latisse are dry or watery eyes or slight swelling, burning, or itching in the eyelid. Less commonly, some people experience noticeable irritation, darkening or reddening of the skin where Latisse is applied, or dry eyes. Rarely, it is possible for brown areas near the pupil to darken and make the eye appear more brownish. See  Latisse’s Full Product Information for more details about side effects in clinical trials.


Stop using Latisse and contact your physician immediately if you experience an allergic or adverse reaction including hives, eye discharge, change in vision, severe redness or swelling, or eye pain.

WHAT DO I DO IF I FORGET TO USE LATISSE FOR A DAY OR TWO DURING MY GROWTH PHASE?

It’s important to keep using Latisse daily during your 16-week growth phase, but an occasional missed day won’t hurt your progress. Just pick it up again the next day! Don’t try to “make it up” by applying an extra dose—it won’t make a difference.

I CHANGED MY MIND ABOUT LATISSE AND I WANT TO RETURN IT. WHY DOES THE WEBSITE SAY THAT I CANNOT?

Federal regulations forbid accepting returns of prescription products.

I AM TRYING TO PURCHASE LATISSE, BUT I CAN'T SEEM TO CHECK OUT?

If you’re getting a prescription for the first time, you’ll need to completely fill out your secure medical questionnaire and upload or elect to email your required photos.


Take a quick look and check that you’ve filled out all the required fields in the checkout process—sometimes it’s easy to miss something!


If you’re still having trouble, please call our customer support line at 888-910-0623 or open a chat window.

WHY CAN'T I ORDER LATISSE IN MY STATE?

Due to state laws, we are unable to fulfill prescription product orders to Arizona, Arkansas, Delaware, District of Columbia, Idaho, Kansas, New Hampshire, or Maryland. We apologize for the inconvenience. We recommend you seek a local provider if you reside in one of these states.

WHAT TEMPERATURE CAN LATISSE WITHSTAND TO REMAIN STABLE?

Latisse will remain stable at up to 104 degrees for 6 months, and as low as 42 degrees for 12 months.

HOW DO I ORDER LATISSE ONLINE?

If you have a prescription on file with us, you can simply log in to your member account and add Latisse to your cart.


If you need a prescription, just follow the steps in our Ordering Latisse page. It’s simple, and you can always open a chat with our customer service agents if you need help!

WHY DO I NEED A PRESCRIPTION?

Latisse is only FDA-approved as a prescription treatment. It may not be safe to use for people with certain eye conditions, for example. Anyone who is selling Latisse without a prescription is selling it illegally.

WHY DO I NEED TO SEND PHOTOS AND MY ID?

Telemedicine is a wonderful and convenient way to deal with less serious medical conditions. In order for Dr. Verma to evaluate your condition and safely prescribe Latisse, he must carefully review your medical history and a close-up photo of your entire face, and to comply with rapidly changing telemedicine laws we must also request a submission of your government-issued photo ID to verify your identity and location. All of this information is securely stored in your electronic medical record.

CAN I GET A PRESCRIPTION ONLY WITHOUT BUYING LATISSE?

Yes, you can! Just call our customer service team at 888-910-0623, and we will be glad to help you. If and when Dr. Verma approves treatment and issues you a prescription, we will mail you a printed prescription to take to the pharmacy of your choice.

SKIN CARE PRODUCTS

General advice on skincare treatments from SkinSolutions

HOW CAN I DECIDE WHICH SKIN CARE PRODUCTS I NEED?

If you’re new to creating a skin care regimen, welcome and congratulations on making an important commitment to your skin’s health! The simple answer is that you should have a gentle cleanser that works with your skin type, a moisturizer, and a broad-spectrum sunscreen that offers an SPF over 30.

Depending on your age, lifestyle, and overall skin condition, you might also benefit from other products like eye treatments, serums, or masks. 

You can also check out our product highlight series of blog posts for more in-depth information about specific products. Check back—we’re adding new ones all the time!

HOW DO I CREATE A SKIN CARE REGIMEN?

Start simple: Wash your face and apply moisturizer every night before bed, and apply sunscreen before you go out every day (yes, even in overcast or cold weather).

Make sure you read the “How to Use” section of our product pages for each product you buy!

CAN I TALK TO SOMEONE ABOUT SKIN CARE OR PRODUCT ADVICE?

Absolutely! Our client care agents know our product lines inside and out and are always glad to talk with you about your choices. They can also recommend specific blog posts and articles on our site. They’re available via email at [email protected], by phone at 888-910-0623 or via live chat from 9 AM to 4 PM PST Monday through Friday.

CAN I LEAVE A REVIEW OF MY FAVORITE PRODUCTS?

We hope that you will! Simply go to the product page and scroll down a bit, to the form titled “Write a Review”. When you’ve submitted it, it won’t show up right away—our mod checks all pending reviews to screen out spam or inappropriate posts. Thank you for your patience and especially thank you for your feedback!

DO YOU OFFER SAMPLES OF YOUR PRODUCTS?

We do sometimes receive samples of specific products from our suppliers, and when we do, we often share them with you as little thank-you gifts in your order. Unfortunately, we can’t guarantee that we’ll have sample sizes of any particular product in stock, so we usually don’t advertise them outside of special promotions.

I HAD A REACTION TO ONE OF YOUR PRODUCTS. WHAT SHOULD I DO?

Of course, you should stop using it! Call your doctor if the reaction persists or the symptoms are severe. If the reaction was mild, check the ingredients to see if they contain something you know you’re allergic to. If not, check the instructions for how to use the product—for example, retinol products should not be used just prior to going out in the sun. If your reaction was more severe or was very unusual based on your experience with the product, we recommend calling the manufacturers’ Adverse Events hotlines:


SkinMedica: 855-754-6700


Obagi: 1-800-636-7546


Latisse: 1-800-678-1605


SkinCeuticals: 1-877-998-0196


You can also call our client care team at 888-910-0623 or reach us via live chat from 9 AM to 4 PM PST Monday through Friday and we will be happy to help you.

THERE'S SOMETHING WRONG WITH ONE OF MY PRODUCTS. WHAT DO I DO TO GET A REPLACEMENT?

Call our client care team at 888-910-0623 or open a live chat from 9 AM to 4 PM PST Monday through Friday, or email  [email protected], and we’ll be glad to talk with you about your product and whether we or the manufacturer will be able to replace it for you.

I CAN'T FIND THE PRODUCT I WANT ON YOUR WEBSITE. HOW CAN I GET IT?

Please feel free to contact our client care team at 888-910-0623 or open a live chat from 9 AM to 4 PM PST Monday through Friday, or drop us a note on our contact page. We can confirm whether or not we carry it (it might just be out of stock, or we might be getting a new version of it) and how long it might take before we get it in. If it’s not something we can get for you, we can recommend an alternative in many cases. We also want to hear what you’re looking for, so that we can add it to our collection if it’s very popular!

HOW DO I KNOW WHAT SPF I NEED FOR PROTECTION FROM THE SUN?

We recommend always using an SPF above 30, and looking for a broad-spectrum product that screens both UVA and UVB rays as well as infrared.

BRILLIANT DISTINCTIONS

All about Allergan's exclusive rewards program

WHAT IS BRILLIANT DISTINCTIONS AND HOW DO I JOIN?

Brilliant Distinctions is a loyalty and reward program created and managed by Allergan, the manufacturer of Latisse and SkinMedica. It provides members with an ID number to enter with participating retailers and providers when purchasing Allergan products and services. Members earn BD points based on the value of their purchases, which they can convert into coupon codes worth $10 or more off another Allergan purchase with participating retailers and providers.


Joining is simple and free—just go to the Brilliant Distinctions registration page and create an account!

HOW DO I KNOW HOW MANY POINTS A PRODUCT IS WORTH?

At the base membership level, you’ll earn 100 BD points for every $150 in MSRP on the products you buy—NOT the actual price you pay! For example, if you buy Latisse at $149, you’ll earn 100 points because the MSRP is $179.


And yes, those extra dollars “roll over”! If you buy Latisse now, you’ll get 100 points immediately for the $150 out of the $179 MSRP. If you then buy a SkinMedica product with an MSRP of $121, it will be added to the “leftover” $29 from your Latisse MSRP and you’ll earn another 100 points!

WHERE DO I FIND MY BRILLIANT DISTINCTIONS NUMBER?

You’ll need to log in to your Brilliant Distinctions account to get your number if you haven't yet used it to order with us. Once you've ordered with us and used your BD number, it will be saved to your account.

WILL I BE ABLE TO SAVE MY BRILLIANT DISTINCTIONS MEMBER NUMBER IN MY ACCOUNT PROFILE?

When you enter your number during the checkout process on any order, it will be saved to your account. You can also go to "My Account" and enter the number by editing an existing shipping/billing address or adding a new one.

HOW DO I ENTER MY BRILLIANT DISTINCTIONS NUMBER?

During the checkout process, you’ll be asked if you’re a BD member. If you click Yes, you’ll have a field to enter your number as well as fields to enter any Brilliant Distinctions coupon codes and values you might wish to use.

I FORGOT TO ENTER MY BRILLIANT DISTINCTIONS NUMBER WHEN I ORDERED—CAN YOU STILL DEPOSIT POINTS FOR ME?

Yes, we can! The best way to do that is to email us at [email protected], and include your order number and your Brilliant Distinctions number. You can also contact our client care team at 888-910-0623 from 9 AM to 4 PM PST Monday through Friday, and we’ll be happy to add your information to your order so you’ll get your points.

DO YOU DO DEPOSIT POINTS INTO MY BRILLIANT DISTINCTIONS ACCOUNT?

Yes, your points are automatically deposited into your account when you purchase from us. You don’t need to do anything else! Please be patient, it may take several days for your points to appear in your BD account.

CAN I USE MY BRILLIANT DISTINCTIONS COUPONS DURING CHECKOUT?

Absolutely! When you check out, as you step through the process, you’ll be asked to enter your BD member number and any coupon codes and amounts that you have to redeem on that purchase. You can apply the coupon to the purchase as long as it includes a Latisse or SkinMedica product.

CAN I COMBINE MY COUPON WITH ANOTHER SALE, PROMOTIONAL CODE, OR STORE CREDIT?

Yes, you can! In fact, we encourage our clients who are BD members to check their account balances before checking out with us, in order to maximize your savings and get the best value on your purchase of Latisse or SkinMedica. In some rare instances, we may not be able to issue cash back on the purchase, in which case we will give you store credit with us (which never expires).

I ENTERED MY BRILLIANT DISTINCTIONS MEMBER NUMBER AND COUPON CODE(S)—WHY DIDN'T MY CART UPDATE TO A LOWER PRICE?

BD coupons operate like a rebate. You won’t see the value deducted from your total when you check out, but within a few days you’ll see that we’ve issued you a refund for that amount (or in rare instances, store credit). The reason it works this way is that we have to verify the coupon with Brilliant Distinctions before approving the refund.

IT'S BEEN A FEW DAYS, WHY HAVEN'T I GOTTEN THE REFUND FROM MY BD COUPON?

As with many rebates, it can take some time to verify the coupon with the manufacturer, process the refund, and for your financial institution to show the refund. You can always contact our client care team at [email protected] to make sure it's been processed. You can also reach customer service at 888-910-0623 from 9 AM to 4 PM PST Monday through Friday, although email is usually a better way to reach us.

HOW DO I CREATE A COUPON IN MY BRILLIANT DISTINCTIONS ACCOUNT?

You’ll need to log in to your account on Brilliant Distinctions in order to view your point balance and redeem your points for a coupon. You will need at least 100 unexpired points to earn a coupon (100 points = $10). If you have issues, you can contact the Brilliant Distinctions Customer Support Line at 1-888-324-2745 (9am-8pm EST, M-F).

CHECKOUT

Physician-grade products right to your door!

HOW DOES THE SHOPPING CART WORK?

Whenever you click “Add to Cart” on a product, it will be added to your cart. You can quickly view the contents of your cart by hovering your cursor over the “My Cart” link in the upper right corner of the page.


Click on “My Cart” when you’re ready to check out. You can get a shipping estimate, adjust the quantity of items, view automatic discounts, and apply a promo code (not a Brilliant Distinctions coupon code—that comes a step or two later) to your total. Click “Proceed to Checkout” when you’re done.


If you’re not logged in when you proceed to checkout, you’ll be prompted to create an account  or log in to your account.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Visa, Mastercard, and American Express.

WHEN WILL MY CREDIT CARD BE CHARGED?

For all orders except for new Latisse prescriptions, your card will be charged after the final step in the checkout process, when you’ve had the opportunity to give your order a final review.


If you’re purchasing Latisse for the first time from us, and have just completed your medical history and uploaded your photos to receive a prescription, your card will be charged for your Latisse after your prescription has been approved. If for any reason your prescription is not approved, you will not be charged, your order will be cancelled, and you will be notified via email.

WHERE DO I ENTER PROMOTIONAL CODES?

On the shopping cart page below your items, to the left of your total, you’ll see a field for entering promotional or coupon codes. This is NOT where you will enter Brilliant Distinctions coupon codes—you’ll be asked to enter those a couple steps further into the checkout process.

WHERE DO I APPLY STORE CREDIT?

When you reach the Payment Option step of the checkout process, if you have store credit in your account, you’ll see an option to apply it. If your order total exceeds the amount of store credit you have, you will also need to choose another method of payment for the balance.

WHY DO I SEE FEWER SHIPPING OPTIONS WITH SOME ORDERS THAN OTHERS?

Depending on the contents of your order and from where it’s being fulfilled, different shipping options may be available. For example, certain items may only be shipped via ground transport.

MY TRANSACTION DOESN'T SEEM TO BE GOING THROUGH, MY CREDIT CARD IS BEING DECLINED. WHY?

The most common reason for a card to be declined is that there’s a typo in the billing information. Please double-check your billing address and phone number, the name on the card, your credit card number and expiration date, and the security code.


If your card is still being declined, please check with the bank that holds it. Sometimes purchases made in a different city, for an unusual amount of money or type of item, with a site you haven’t shopped at before, or even at an unusual hour can be flagged by financial institutions’ fraud protection, and you may need to verify that you’re the one making the purchase.

I'M NOT SURE IF MY TRANSACTION WENT THROUGH, HOW DO I KNOW FOR SURE?

When your transaction goes through, you will receive a confirmation email from us. If you do not receive any emails and you’ve checked your spam folder, you can log in to your SkinSolutions account and click “My Orders” to see your order details. If you don’t see it there, you can always email us at [email protected] or call us at 888-910-0623.

I THINK I ENTERED THE WRONG ADDRESS, CAN YOU HELP ME FIX IT?

Of course! Please contact our client care team at 888-910-0623 from 9 AM to 4 PM PST Monday through Friday, or contact us via email, to let us know you need help correcting your order. Please reach out right away, however, because once your order has been processed and shipped, we won’t be able to get it back.

PROMOTIONS & DISCOUNTS

Find out how to save more with discount codes

HOW CAN I FIND OUT ABOUT YOUR SPECIALS AND PROMOTIONS?

Most of our sales and promotions are offered to our members via our email list, so make sure you’ve subscribed! Any current publicly-available sales will be promoted on our home page banners. 

WHY ISN'T MY PROMOTION CODE WORKING?

Please double-check the sale terms to make sure your code hasn’t expired, and copy-paste it to make sure it’s entered exactly. Most promotion codes will be entered in the shopping cart page right below your list of items and to the left of your total, but Brilliant Distinctions coupon codes will be entered a step or two later in the checkout process. If you’re sure that your code is correct and should be valid, please feel free to contact our client care team at 888-910-0623 from 9 AM to 4 PM PST Monday through Friday or contact us to ask about it.

WHY ISN'T MY DISCOUNT SHOWING ON A SALE PRODUCT?

First, check to see if you are logged in. If it's still not appearing we suggest checking the terms of the sale—you may need to purchase a certain number or combination of items, reach a certain total amount spent, have a specific size or type of item in your cart, or enter a promotional code to receive the discount. Please also check that the sale hasn’t ended.

HOW DO I GET A FREE GIFT WITH PURCHASE TO SHOW UP IN MY CART DURING A GIFT WITH PURCHASE PROMOTION?

Make sure you’ve added the total number of products, amount spent, or specific qualifying item(s) to your cart, and click “My Cart” in the top right hand corner of the screen to view your cart. You should see the gift item added and the discount applied in the total, as long as the promotion is still running and your cart contains everything needed to qualify for it. 

DO YOU PRICE-MATCH?

Our prices are partly determined by the terms of our agreement with the manufacturers, so we can’t offer a guaranteed price match. However, we’re confident that in most cases, we’ll be offering the best price available on the products we sell. Please make sure you’ve registered for a free member account and are logged in to it to ensure that you’re seeing our best prices and members-only promotions.

If you’re seeing Latisse or any of our other products being sold at drastically lower prices than you see when you’re logged in to our site, it’s very likely that you’re looking at a knockoff or expired product or someone selling illegally—buyer beware!

EMAIL

Want member prices? Find out about our email subscription

HOW DO I SUBSCRIBE TO YOUR EMAIL LIST?

It just takes a moment to subscribe to our emails here on the site!

WHAT KIND OF EMAILS DO YOU SEND?

We offer several members-only sales and promotions every month, and we share those with our email lists. We will also keep you informed about new products or brands, offer personal care tips, and let you know about new programs or features to improve your experience with us. We’ll share new blog posts or curated roundups of posts along with product recommendations to help you become an expert at your skin care or Latisse regimen.


If you’ve recently purchased from us, you will also receive some transactional emails with your order details and shipping information, as well as some helpful information about your pending prescription (if you have one) and/or your product use.

DO YOU EVER SELL OR SHARE YOUR MAILING LIST?

Never! We care about your privacy and do not provide any third party access to our mailing list. See our Terms of Use and Privacy Policy for more information.

I SIGNED UP FOR YOUR LIST, BUT I'M NOT GETTING EMAILS—IS SOMETHING WRONG?

If you haven’t even received an email confirming your subscription, please check your spam folder and junk mail settings to make sure it hasn’t gotten stuck there. Some email programs may require you to whitelist ecommerce email addresses or mailing lists, especially if you’re using a work address. If you received your subscription confirmation but nothing else, give it a week or so—we might just not have a current promotion!



If you haven't gotten anything at all, try subscribing again in case there was a typo in your email address the first time.


Tip: If you read your email on your phone and you use Gmail, you might only be seeing notifications about emails that come to your primary Inbox tab. You can move our emails to that tab by finding them in your Updates or Promotions tab, dragging one of them into your primary tab, and clicking “yes” when Gmail asks you if you want all of our emails to appear in your primary tab.

HOW DO I UNSUBSCRIBE FROM YOUR EMAILS?

We hate to see you go, but we understand that sometimes you need to scale back on the email you receive. In every email we send, you can find an “unsubscribe” link at the bottom of the email and you’ll be quickly and easily removed from our list.


You can also manage your email preferences.

I THROUGHT I UNSUBSCRIBED FROM YOUR EMAILS, BUT I STILL RECEIVED SOMETHING. WHY?

If you completed a purchase with us, you will still receive emails related to your transaction or prescription. If it’s a promotional email, it’s possible that the campaign was being processed and sent before your unsubscribe request came through. You can always click “unsubscribe” again from the bottom of the email you received—check and make sure you’re not being prompted by your email provider to confirm that you want to unsubscribe before your request is processed.

HOW DO I CHANGE MY EMAIL PREFERENCES OR INFORMATION?

You can always manage your preferences and update your information very simply at any time!

CAN I SHARE YOUR EMAILS WITH A FRIEND?

Please do! Every email we send to our list has a link at the top to forward to one or more friends and include a message. Encourage them to subscribe as well so that they’ll also get the members-only promotions and offers and expert advice that you enjoy!

MY ACCOUNT

Need help with troubleshootinng? Look no further

HOW DO I CREATE AN ACCOUNT?

Registering a new account is free and quick on our site. We just ask for your name, email address, and the password of your choice. Check the box to also subscribe to our email list at the same time!

HOW DO I GET TO MY ACCOUNT PAGE WHEN I'M LOGGED IN?

Click on “My Account” at the top right corner of any page on the site to be taken to your account dashboard.

WHY DO I NEED TO MAKE AN ACCOUNT IN ORDER TO MAKE A PURCHASE?

We’re able to offer the best prices and certain specials and promotions to logged-in members. For prescription products like Latisse, we’re legally required to sell only to customers with an account so that we can securely store your photos and medical history. Membership is free and registering a new account is easy, so why not enjoy the benefits of sorting your preferred addresses, being able to review your order history, adding products to a wish list, and getting the absolute best prices we can offer?

I FORGOT MY LOGIN OR PASSWORD. HOW DO I GET BACK INTO MY ACCOUNT?

On our login page, below the password field and beside the “login” button, you’ll see a “Forgot Your Password?” link. Click it and follow the instructions for resetting your password.

HOW DO I CHANGE MY LOGIN OR PASSWORD?

Log in to your account and click “My Account” at the top right corner of the page to be taken to your member account dashboard. From that screen you’ll see the option to edit your account information, or click the Account Information tab, to update your email address or password.

HOW DO I UPDATE INFORMATION IN MY PROFILE?

Log in to your account and click “My Account” at the top right corner of the page to be taken to your member account dashboard. From that screen you’ll see options to edit different pieces of information, or you can use the tabs to the right to update different areas of your account.

CAN I HAVE AN ORDER SHIPPED TO AN ADDRESS OTHER THAN THE ONE IN MY PROFILE, JUST ONE TIME?

Of course! Click on "My Account" when you're logged in, and click on either the "Manage Addresses" button or the "Address Book" tab. There, you'll see a button for "Add New Address". Add the address you want to use and save it. When you check out and get to Billing Information, make sure you have the checkbox next to "use this address for shipping" left UNchecked, and then you'll be able to select the new address from the drop-down options when you're asked for shipping information.


Just a note—we can’t ship to international addresses, hotels, or shipping companies.

HOW CAN I SEE HOW MUCH STORE CREDIT I'VE USED, AND WHAT I HAVE LEFT?

When you’ve logged in to your account and clicked on “My Account” in the upper right hand corner of the screen, you’ll see a tab in your account dashboard labeled “Store Credit” where you can see whether you have any credit available, and the orders in which you’ve used credit.

CAN I GIVE STORE CREDIT TO SOMEONE ELSE?

Yes, you can! In the “Store Credit” tab of your account dashboard when you’re logged in, you can fill out the fields to transfer unused credit to a friend. However please make sure the email you use to send it to, has an account on our website!

HOW DO I ADD ITEMS TO MY WISHLIST?

When you’re viewing a product page, you’ll see an “Add to Wish List” link beside the “Add to Cart” button. You’ll see the item added to your wish list (if you’re not logged in, you’ll be prompted to create an account or log in first), and you can add a note or change the quantity you want, if you wish. There will be a link to return you to the product page and let you keep shopping.

HOW DO I REMOVE ITEMS FROM MY WISH LIST?

When you’re logged in to your account, you’ll see a link for “My Wishlist” at the top right corner of every page. Click it to go to your list, and click the red box with the X in it beside any item you want to remove completely. You can also reduce the quantity of an item you want to keep but need fewer of, and click “Update Wishlist”. Clicking the “add to cart” link beside the product will move it out of your list and into your cart.

CAN I SHARE MY WISH LIST WITH OTHER PEOPLE?

Yes, you can! View your wish list by logging in and clicking “My Wishlist” at the top right corner of any page, or by selecting the “My Wishlist” tab in your account dashboard. Click the “Share My Wishlist” button and enter any email addresses you want to share it with, as well as your message. It’s that easy!

WHY DID A PRODUCT DISAPPEAR FROM MY WISH LIST?

If a product disappears from your wish list and you didn’t delete it yourself, there are a couple of possibilities. One is that we may no longer carry that item. Another is that, if you’ve purchased that item, it may have been moved from your wish list to your cart. If you shared your wish list with someone else and they purchased the item for you, it will also be removed from your list.

CAN I SEE THE STATUS OF MY ORDER IN MY ACCOUNT DASHBOARD?

Yes! Log in to your account and click on “My Orders” in your account dashboard. You’ll see all your past and pending orders with their current status.

GENERAL

Getting started with SkinSolutions

I LEFT A REVIEW BUT IT DIDN'T SHOW UP—DID I LOSE IT?

Probably not—all reviews are marked “pending” and won’t appear until our mod checks them for spam or inappropriate content and approves them. It doesn’t usually take too long, and it means that we personally read everything you have to say.

HOW DO YOU PROTECT MY PRIVACY?

Your privacy is of the utmost importance to us. First of all, we never sell or share our email lists with outside parties.


Our databases are PCI-DSS compliant to protect your information. All credit card information is securely encrypted and we do not store credit card information in member profiles for your security.


All medical information for prescription products is securely stored in compliance with HIPAA regulations around patient privacy and security. For more information, see our Privacy Policy.

WHAT IS LEGITSCRIPT AND HOW DID YOU GET CERTIFIED?

LegitScript is an independent service that investigates and monitors a variety of types of websites in order to promote security and transparency on the internet and to inform the public about trusted as well as fraudulent websites. They have a team of regulatory experts including health care experts, and they made their reputation by identifying and taking down numerous illegal online pharmacies. Search engines, payment processors, and domain registrars use LegitScript to identify trustworthy businesses and shut down illegal and fraudulent ones.


We’re proud to be a LegitScript certified website for dispensing prescription products. In order to get our certified status, we were required to undergo extensive investigations into all areas of our business, including our credit card processing, telemedicine, and fulfillment practices. We had to meet extremely stringent standards for legal compliance, ethical practices, and transparency in our dealings with clients. We satisfied all the requirements and are officially entitled to display the LegitScript logo for our certification.

DO YOU HAVE A PHYSICAL STORE?

SkinSolutions itself is purely an ecommerce site without a storefront. However, our business grew out of the successful San Diego medical spas and salons owned by our founder and medical director, Dr. Vishal Verma, and his wife Dr. Vinita Parekh for the past 10 years. You can plan a visit or read more about them at the Re:Vive website.

MY QUESTION WASN'T ANSWERED HERE. HOW CAN I TALK TO SOMEONE AT SKINSOLUTIONS?

We welcome you to contact our client care team at 888-910-0623 from 9 AM to 4 PM PST Monday through Friday, or to contact us via our site or at [email protected] with any other questions you have!

WHAT IS YOUR RETURN POLICY?

As part of our commitment to you, all SkinSolutions.MD™ skin care purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any products you have purchased at SkinSolutions.MD (exceptions apply), you must contact us within 14 days of your shipment receipt date prior to sending the items or we will be unable to accept the return. For a full refund, items must be in their original unopened, unused and undamaged packaging. If the product has been opened, used, or damaged you may return it for a 50% restocking fee. Customers are responsible for the return shipping fees and must include tracking information.


Latisse


Unfortunately, we do not accept returns on Latisse as it is a prescription product, and under federal law, cannot be returned for any reason. If you have any issues or concerns with the quality of the specific Latisse kit you purchased, you may contact Allergan directly at their customer service line: 1.800-377-7790 (follow the prompts for the correct options). They will direct you to the Adverse Event Line for Latisse. They may be able to authorize a replacement kit for you. Replacement kits will incur shipping charges.


Send your returns to:



Returns


SkinSolutions.MD


13280 Evening Creek Dr S


225


San Diego, CA 92128

WHAT ARE YOUR SHIPPING OPTIONS?

 *All orders must be reviewed by a physician prior to processing and shipping. This may cause delays to the standard shipping times listed below.


In addition, if phone numbers, emails or addresses are entered incorrectly, this could cause a further delay. Thank you for your understanding, quality service and patient care are our utmost priorities.


We cannot guarantee packages will arrive within the given timeframe. If your package has not arrived when expected, we recommend you contact the United States Postal Service as we do not have control of the package once it has been securely given to them for shipment.



Please expect longer shipping times during promotions and during the month of December, when the volume of mail handled by the USPS is significantly higher and may affect delivery time.  We also recommend having items delivered to an indoor location or one where mail will be collected promptly, as extreme cold can damage products.



 

All Shipping Options













































 


Destination



 


Arrival



 


Ships by



 


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Service


 

50 U.S. States
     


3-5* business days from shipping date for most locations Order can take up to 1-3 business days to process*     Varies   First Class
         

 2-4 business days from shipping date for most locations



Order can take up to 1-3 business days to process*



 Varies


 

 Priority


 

To calculate your Shipping Costs and find out about Out of Stock Items, please check out our Shipping Information page.

SUBSCRIPTIONS

The products you need, when you need them-- automatically! (Yes, Latisse too!)

WHAT DOES IT MEAN TO BUY LATISSE OR ANOTHER PRODUCT AS A "SUBSCRIPTION PRODUCT"?

Simply put, it means that instead of getting online to order a Latisse refill or another of your favorite products every time you need it, you choose to get automatic refills charged and shipped to you at regular intervals as often as you need them.

HOW OFTEN WILL THE SUBSCRIPTION REFILLS BE SENT TO ME?

If you want a Latisse 5mL kit, you can choose to have it sent once every 4 months (3x/year), once every 3 months (4x/year) or once every 10 weeks. If you want a Latisse 3mL kit, you can choose to have it sent once a month or once every other month. These intervals are based on the number of applications and the frequency with which growth phase and maintenance phase clients need to use Latisse.

For other products, you can choose to have them sent once every month, every two months, or every three months.

HOW DOES THE SUBSCRIPTION WORK?

If you’re new to Latisse, first we’ll take you step-by- step through the process of getting a prescription with us. It’s fast and easy!

If you have a prescription with us, you can jump ahead to the next step: choosing which size Latisse you want, and how often you want it sent. Your first shipment will be charged and shipped right away (or as soon as your prescription is approved), and then we’ll charge and ship your refill on the schedule you chose. You don’t have to do anything else!

For other products, simply go to the product, choose how often you'd like it sent to you, and check out as usual. Your first shipment will be sent right away and then we'll charge and ship your product on the schedule you chose. That's it!

HOW LONG DO I HAVE TO COMMIT TO IT? CAN I CANCEL?

You don’t—that’s part of the beauty of it! If it’s not right for you, you can cancel at any time. No questions asked. (However, because Latisse is a prescription product, you can’t return an unused kit. So just make sure you cancel before we ship your next refill!)

To cancel a subscription, email us at [email protected] or call us at 888-910-0623 and we’ll be happy to help you

WHAT IF I JUST NEED TO TAKE A BREAK BUT I DON'T WANT TO CANCEL?

At this time, we can't pause a subscription, but you can cancel it now and purchase the subscription again when you're ready to re-start it. To cancel, just email us at [email protected] or call us at 888-910-0623 and we’ll be happy to help you.

CAN I CHANGE THE SIZE THAT I GET, OR HOW OFTEN IT'S SENT?

Currently, we don't have the ability to alter an existing subscription, but you can cancel your current subscription and purchase a new one for the size or frequency that you would prefer. To cancel, just drop us an email at [email protected] or call us at 888-910-0623 and we’ll be happy to help you.

WHY CAN'T I PICK MY OWN CUSTOM SCHEDULE FOR SHIPMENT?

We’ve set up a variety of schedule choices based on how often most people need to refill. For Latisse, we've based the options on the number of applications and how long they will last depending whether you're in growth phase or maintenance phase, without getting too much or too little. Our goal is to make it easy for you to get what you need only as often as you need it, without any extra work on your part.

WILL THE PRICES CHANGE? WHAT OTHER FEES ARE THERE?

The great price you get on your first shipment is the same price you’ll get every time your refills are shipped. You’re guaranteed to always get the best price we offer on Latisse and every other product when you subscribe. There are no other fees at all—even standard shipping is free!

CAN I USE MY BRILLIANT DISTINCTION POINTS?

Yes! We’re proud to say that we are part of Allergan’s Brilliant Distinctions loyalty program—making us the only subscription option that also offers BD points on each purchase. Enter your BD member number in your first order, or add it to your member profile later, and every time your Latisse or SkinMedica ships we’ll add your points to your account. If you’ve subscribed to 5mL refills, you’ll earn enough points on every shipment to get an extra $10 off the next one.

When you have enough points to get money back, log into your BD account to redeem them for your coupon code. Then when you receive your email from us confirming your next shipment, email your code to us at [email protected] and we’ll apply it to you order. It’s that easy—and a great way to save more on your subscription.

WHAT IF I WANT TO BUY AN EXTRA LATISSE KIT OR OTHER PRODUCT OUTSIDE OF MY SUBSCRIPTION?

You can certainly log in and buy a single Latisse kit or any other product on a one-time basis if you need to.

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